Dear Customers,
To further improve
the handling of customer complaints; to establish the consumer protection mechanism;
to timely and properly resolve complaints and to advance the protection of the
legitimate rights and interests of the broad masses of customers; At the same
time to specify the customer complaint handling work of each department; to enhance
the consciousness of the social responsibility of the company and the whole
service level of each employee, now we notify you of the relevant issues as
follows:
1.
Contact with customer service or sales, our company will
make records for your complaint. For
some cases might be escalated to manager level to follow up.
2.
Contact with VP directly through phone or email.
Mrs Grace Zhao
Headline: 021
64412433 ext 103/176
Directline:
021-64286407
E-mail：grace@szt.com.cn
3. Call SZT hotline 8008207862, your call will be transferred to our CS
manager Mrs Zheng Changchun, or you might call her directline 021 64416663 as
well.
4. Send email
CS manager Mrs
Zheng Changchun E-mail：changchun@szt.com.cn
Sales manager
Mr.Yu Jin E-mail：yujin@szt.com.cn
5. Leave your message on website
Log in www.szt.com.cn , leave your message in service center.
We’ll follow up closely.
Shanghai Zhongtai International Freight
Forwarding Co.,Ltd
15th July 2012